As part of our commitment to customer service, Pet Caress offers an easy return policy. If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of purchase. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Pet Caress.

If returning an item(s), you must include all parts in order to be eligible for a refund. Also, to ensure that your returns are received by Pet Caress, please make sure to add insurance to your parcels through your preferred mail delivery service.

Shipping fees are nonrefundable.

To receive authorization for a return, please email us at:

Please allow up to 21 days for the return to be processed, at which time a credit or exchange will be made.

To make it easy:

1. Email us to request a Return Authorization Number and tell us what you are returning.
2. Wait to receive Return Authorization Number.
3. Pack your return carefully, enclose a copy of the invoice and mail / ship to:
Pet Caress, LLC
Attn: Pet Caress - Returns
374 Fentress Blvd.
Daytona Beach, FL 32114

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